Refund and Returns Policy

Refund and Returns Policy 

 

We offer a 30-day return policy, which means you have 30 days from the date you received your item to request a return.

Eligibility for Returns

To be eligible for a return:

  • Your item must be in the same condition that you received it.

  • It must be unopened and unused, with tags still attached and in its original packaging.

  • You need the receipt or proof of purchase.

How to Start a Return

To initiate a return, please contact us at info.norband@gmail.com. Note that the return address may differ from the company address.

Once your return is approved, we will send you a return shipping label and instructions on how and where to send back your package. Items sent back without first requesting a return will not be accepted.

If you have any questions about returns, do not hesitate to contact us at info.norband@gmail.com.

Damages and Issues

Please inspect your order upon receipt. If the item is defective, damaged, or if you received the wrong item, contact us immediately so we can evaluate the issue and make it right.

Exceptions and Non-Returnable Items

Certain types of items cannot be returned, such as:

  • Perishables (e.g., food, flowers, or plants)

  • Custom products (e.g., special orders or personalized items)

  • Personal care items (e.g., beauty products)

  • Hazardous materials, flammable liquids, or gases

We also do not accept returns for sale items or gift cards. If you have questions about specific items, please contact us before making a return.

Exchanges

To get the item you want, we recommend returning the original item and placing a new order once the return is accepted.

EU 14-Day Right of Withdrawal

If your order was shipped to the EU, you have the right to cancel or return your order within 14 days, for any reason and without justification. As with our standard return policy, the item must be in the same condition that you received it—unopened, unused, with tags still attached, and in its original packaging. The receipt or proof of purchase is also required.

Refunds

Once your return is received and inspected, we will notify you if the refund is approved. If approved, we will process the refund to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info.norband@gmail.com